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Listen more, talk less

The conference landscape has changed since the onset of Covid. Before the pandemic we sent our employees to conferences and training sessions all over the U.S. -- as far away as San Francisco. We believe in investing in our people, and it is important to stay up to date on industry trends and to see advances in technology that are on the horizon. When you invest in your people you reap huge rewards. We recently attended a virtual conference that was originally set to be held in Orlando. This was top-tier content with some of the foremost experts in their fields. Although we missed the in-person connections, it was still good to participate. We learned new things and were excited to gain knowledge that will assist us in better serving our clients. One of the main takeaways from this conference was observation. Often we are so caught up in our own thoughts and how we will respond when the other person quits talking that we miss important opportunities to learn, or we fail to connect with the other person. Nonverbal cues are sometimes just as important as what is being said. It is common in this day of fast-moving news and information that we often listen to respond and not to understand. Let’s all slow down and truly listen.

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